FAQ

Write to us to contact our Rate Advisor, in less time than you think we will have the perfect electricity tariff for you.

We just need to know the answer to the following questions to tell you the best electricity tariff for you:

• Whether you are a household or a business.
• The power you need (less than 10 kW, 10 to 15 kW, more than 15 kW).
• Whether you use the light more during the day or at night.

Yes, we have customized electricity tariffs for large customers.

If you have any special needs, send us your details and our sales team will contact you to study the case in detail and find the offer that best suits your needs.

You do not need to do anything, we do all the paperwork.

From Energy Intersol we process the change of electricity company. This change does not involve any cut or interruption of electricity service. We will notify you when the change of company takes place.

Yes, signing up for a new electricity supply with Energy Intersol is simple and fast.

Choose among our rates, the one that best suits your needs, fill in our online form and we will contact you to offer you the rate that best suits your needs.

As soon as we have the necessary data we will proceed to register the electricity on the date you need.

Normally the processing time of the New Electricity Registrations is very few days, but we recommend that you send us the request as early as possible so that you can have electricity on the date you need.

Costs associated with registering a new Low Voltage electricity supply:

Spanish legislation establishes the costs that the customer must pay when registering the Low Voltage Electricity Supply with their electricity distributor (as they are regulated costs, the costs are the same in all electricity companies):

• Cost for hooking rights: €9.044 per actuation and
• Cost for Connection Fees: 37.08 €/kW (to be multiplied by each kW of contracted power)

Example: Registering electricity with a power of 3.4 kW, would cost 135.11 € + VAT.

The Law establishes that the electricity commercialization companies (e.g. Energy Intersol) will be in charge of charging these actions to the customers and deliver these amounts to the electricity distribution companies on behalf of the customer.

As a result, when you sign up for an electricity supply with Energy Intersol, we will send you an invoice with the costs indicated by the distributor for the supply registration (as these costs are established by law, these costs are the same whether you sign up for electricity with us or with another supplier).

If you have any other questions about your electricity supply, please do not hesitate to contact us.

If you have any other questions, write to contact@energyintersol.com or call us at 966 660 547. We have personalized attention.

Contact us to find your perfect light rate.

Finding your ideal light rate depends on 3 factors that we indicate below:

1. The power of light you need:

• Power less than or equal to 10 kW (most homes and businesses),
• Power greater than 10 kW and less than 15 kW (some homes and companies),
• Power greater than 15 kW (many companies)
• If your installation is high voltage (most industries).

2. The schedules in which you use electricity the most:

• If you make most of your electricity consumption during off-peak hours (eg from 22:00 to 12:00 during “summer time” and from 23:00 to 13:00 during “winter time” ),
• If your electricity consumption is distributed throughout the day and night, without worrying about the schedules.

3. Your preferences :

• If you prefer to know in advance the price that will be applied to the energy you consume, you will be interested in one of our fixed price rates.
• If you like markets, you will know that the price of electricity fluctuates every hour, depending on supply and demand. Choose our indexed price rates if you do not care about these fluctuations or if your electricity consumption occurs in times of lower demand.
• Use our forms to quickly find the rate that best suits your needs.

If you have any other questions, write us at contact@energyintersol.com or call us at < strong> 966 660 547 . We have personalized attention.

• Your personal data, your account number and the CUPS code of your light installation.
• Contract the electricity with us in very simple, you will only have to tell us:
  • The usual data you need when hiring any service (name, surname, ID / CIF, telephone, mail, account number,….) and the CUPS code of your light installation.
• What is the CUPS code (Unified Supply Point Code)?
• The CUPS is like the DNI of each light installation, it is a sequence of numbers and letters that allows to precisely identify each of the light installations. You can find the CUPS for your installation on your electricity bills or call the electricity company to provide it.
• In the case of New Light Supplies, you should request this information from your installer or from the light distribution company in your area.

Yes, tell us the new power you need in the contract and we will process the change.

When requesting any power change (or registering an electricity supply) it is important to take into account the following:

• The change of light power supposes a cost for the client (this cost is established by Law). In low voltage the costs for the customer are the following (indirect taxes not included):
• Costs to decrease the power : € 9.05 for Down Payment Rights.
• Costs when increasing power : € 9.05 for Coupling Rights + € 37.08 for each kW of increased power.
• In addition, in installations older than 20 years , the distributor may apply an additional cost of € 8.04 for Verification Rights.
• Example 1: if you request a power increase from 3.5 to 4.5 kW and your installation is less than 20 years old, this power increase would cost € 46.13 (€ 9.05 + 1 kW x 37.08)
• Example 2: if you request a power reduction from 4.5 to 3.5 kW and your installation is less than 20 years old, this power reduction would cost € 9.05.
• Normally only one power change per year is possible for each supply point (every 365 days). Therefore, if you request more than one power change in a period of one year, the distribution company (in charge of executing these modifications) could reject the second and successive power modifications.
• For this reason, we recommend that you carefully review the power you need, before requesting any modification.

If you have any other questions, write us at contact@energyintersol.com or call us at < strong> 966 660 547 . We have personalized attention.

Yes, you can request the Change of Ownership at any time.

The Change of Ownership does not imply any cost or cut in the service and you can request it at any time: when you switch to Energy Intersol or when you are already our customer.

To process the Change of Ownership of any light installation, you must indicate the data of the current owner (outgoing owner) and the data of the person or company that will be the new owner (incoming owner).

No, at Energy Intersol we cannot offer the Social Bonus.

We are a free market electricity marketer and therefore we cannot offer the Social Bonus to our clients.

The Real Decreto-Ley 15/2018 establishes that only regulated market marketers, also called reference marketers, can offer the Social Bonus. If you are a beneficiary of the Social Bonus, we recommend that you contract electricity with any of those regulated market electricity marketers in order to benefit from the Social Bonus.

We will send you your invoices by email.

Periodically we will generate your invoices with the electricity consumption that you have made and we will send them to you by email. The generation date of your consumption invoices will depend on the date on which the distributor in your area sends us your consumption data (normally once a month or every two months).

Additionally, every time you request a change in power in your installation (or an installation registration), we will generate an invoice with the costs derived from said change and we will send you the invoice by email.

At Energy Intersol we are committed to the environment and therefore we send our communications and invoices by email. However, for private customers who need it, you can ask us to send the paper invoices.

Our invoices are clear and very simple.

At the top of each invoice you will find the main data: total amount, period and number of days included in the invoice, payment date,….

Below, you will find detailed information on the concepts that make up the total amount of your invoice. The main concepts are:

• Power cost: this cost depends on the power of light that you have contracted and the number of days to which the invoice corresponds.
• Energy cost: this cost depends on the energy you have used (consumed) since the previous bill.
• Equipment rental cost (except in some cases where the meter is the customer’s own).
• In large installations (with power greater than 15 kW or High Voltage installations) there could be a cost for the reactive energy generated.
• If you make any changes to your power or network access rate, the costs associated with the changes made will appear on your bill (costs for actions in the measure, access rights, hook and / or verification).

Additionally, the corresponding taxes will appear broken down: Electricity Tax and Value Added Tax of your geographical area (VAT, IGIC, …).

Our specialized advisers will advise you on any questions you may have.

Choosing a light rate appropriate to your needs will allow you to reduce your electricity consumption, our consultants will help you quickly find out the rate that best suits you based on your usage habits.

If you have any questions, remember that you can contact us by phone at 966 660 547 or by writing to contact@energyintersol.com and we will assist you personally.

By email or through our customer area, quickly and easily.

How do I modify my contact information? To change your phone, email or billing address it will only be necessary that you send us an email to contact@energyintersol.com with your new information (in the email You must indicate the name and surname or business name of the contract holder and attach a copy of the identity document and also indicate the address of the electricity supply point where you need us to apply the changes).

As soon as we receive the email, we will process the data change and we will keep you informed by email.

How do I modify my bank account? You can process the change via email contact@energyintersol.com. We will keep you informed of the account number change.

How do I modify the Contract Holder? If you need to change the contract holder (eg because you stop living in that apartment) make the request by sending an email to contact@energyintersol.com, with the data of the outgoing holder (old) and the incoming holder (new) and return it to us signed along with a copy of the DNI of the incoming holder.

Send us this information by email to contact@energyintersol.com , as soon as we receive it we will process the Change of Ownership of the contract and we will inform you by email (the average execution time for changes of ownership is from 2 to 15 working days; if you need the change of ownership to be made for a specific date, tell us in the form and we will try to make the change on the date you indicate). The change of ownership does not imply any cost for the client or any cut in the electricity service.

How do I modify the contracted power? You can request the power change of your installation by writing to contact@energyintersol.com or fill out this Power Change Form and Return it to us signed along with a copy of the ID of the contract holder. As soon as we receive the power change request, we will process it and keep you informed by email.

When requesting any power change (or registering an electricity supply) it is important to take into account the following:

The change of light power supposes a cost for the client (this cost is established by Law). In low voltage the costs for the customer are the following (indirect taxes not included):

Costs when reducing the power: € 9.05 for Coupling Rights.

Costs when increasing the power: € 9.05 for Coupling Rights + € 37.08 for each kW of increased power.

In addition, in facilities older than 20 years, the distributor may apply an additional cost of € 8.04 for Verification Rights.

• Example 1: if you request a power increase from 3.5 to 4.5 kW and your installation is less than 20 years old, this power increase would cost € 46.13 (€ 9.05 + 1 kW x 37.08)
• Example 2: if you request a power reduction from 4.5 to 3.5 kW and your installation is less than 20 years old, this power reduction would cost € 9.05.

To know the costs associated with the High Voltage power changes, please contact us.

Normally it is only possible to make one power change per year for each supply point (every 365 days). Therefore, if you request more than one power change in a period of one year, the distribution company (in charge of executing these modifications) could reject the second and successive power modifications. For this reason, we recommend that you carefully review the power you need, before requesting any modification.

If you have any other questions, write us at contact@energyintersol.com or call us at < strong> 966 660 547 . We have personalized attention.

If you have had any problem with the payment of our invoices, we will send you an email with the data so that you can make the payment by card, by transfer or by depositing into account.

Next, we detail our account number to make payments by transfer or by deposit:

Account number: XXX XXX XXX XXXX XXXX XXXX (BIC: XXXXXXX – Bank XXXXXX)

Account holder: ENERGY INTERSOL 15 S.L.

Important: when making any payment you must indicate in the observations field the ID or CIF of the supply holder and the invoice number to which the payment corresponds (if you do not indicate these data we will not be able to locate what the payment you have made corresponds to )

For any questions related to the payment of invoices, call us at 966 660 547 or write to contact@energyintersol.com and we will assist you personally.

Review the following aspects to pay the minimum for your electricity.

• Check the power you have contracted: the cost of the power depends on the kW you have contracted, adjusting the power to your needs will help you save. Calculate the power you need by adding the powers of the electrical appliances that you connect at the same time or consult a specialized electrician.
• Choose the right light product for your consumption habits: use our rate advisor to find out your ideal light rate, according to your hours of use.
• Check aspects of your house such as insulation, heating or air conditioning programming, always turn off the appliances when not in use.
• There are other factors such as the efficiency of the electrical appliances we use (always better A +++ or A ++), choosing low-consumption light bulbs that will help you reduce consumption and the electricity bill.

Contact us or your electricity distributor.

Normally the electricity service works perfectly and it is unusual for there to be a problem, but if you detect any incident, cut or problem in the operation of your electricity service, we recommend that you follow the following steps:

1st) Check your electricity table and check that the thermals and differential are up,

2nd) If your electrical panel is correct, we recommend that you contact your electricity distributor, there will probably be a fault in the area or there will be a cut in your installation and they will inform you.

Access our customer area or consult your distributor’s incident telephone number in your invoices.

If you have any other questions, write us at contact@energyintersol.com or call us at < strong> 966 660 547 . We have personalized attention.

Yes, at Energy Intersol we certify that all the electricity we supply is clean energy:

• In your invoices you will see that all the energy you have consumed with Energy Intersol comes from 100% renewable sources of production and, therefore, has no environmental impact: it does not generate carbon dioxide emissions or high-activity radioactive waste.
• In addition, since sustainability is a very important issue and increasingly concerns companies and individuals, we issue Certificates of Guarantee of Origin to companies that request them, reflecting the total volume of energy supplied by Energy Intersol and certifying that this energy is clean, from 100% renewable sources of production.

The Voluntary Price for Small Consumers (PVPC) is the maximum price that can be charged by electricity retailers classified as reference retailers to consumers who subscribe to this price. To be eligible for the PVPC, you must be the owner of supply points with voltages no greater than 1 kV and with contracted power less than or equal to 10 kW. In the event that you are covered by the PVPC and meet the necessary requirements for the application of the social voucher, signing a new electricity contract with ENERGY INTERSOL would mean that you would not be eligible for the social voucher as this entity is not a reference supplier and operates in the free market.

In any case, if a consumer who is entitled to the PVPC is under another type of contract, at any time they can switch to the PVPC, contracting the supply through any of the benchmark suppliers.
The list of reference suppliers is available on the CNMC website.

Translated with www.DeepL.com/Translator (free version)